The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

With the rapid growth of e-commerce, the express industry faces numerous challenges, particularly regarding service quality issues stemming from the franchise model. Consumers frequently experience delays, misdeliveries, and lost packages, with many express deliveries being returned due to the closure of regional outlets. While the franchise system has promoted industry development, it has also led to service disruptions as franchisees prioritize their own interests. Moving forward, the express industry needs to transition towards a self-operated model to enhance service quality and overall efficiency.

07/21/2025 Logistics
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Yushan Island Enhances Package Delivery Logistics

Yushan Island Enhances Package Delivery Logistics

This paper addresses the challenges of express delivery to Yushan Island, providing practical guidance on network selection, process optimization, and future service improvements. It aims to help residents, tourists, and workers on the island use express services more conveniently, promoting local economic development. The guide covers key aspects of sending and receiving packages, including choosing the right delivery company, understanding delivery times, and navigating potential obstacles. Ultimately, the goal is to streamline the logistics process and enhance accessibility to express delivery services on Yushan Island.

12/30/2025 Logistics Encyclopedia
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Northeast Chinas Delivery Drivers Embrace Warm Hospitality

Northeast Chinas Delivery Drivers Embrace Warm Hospitality

This article delves into the unique way Northeasterners send express deliveries, showcasing their straightforward and genuine personality through preparation, form filling, weighing, packing, and tracking. It also explores the dedication and efforts of delivery personnel within the Northeastern express delivery culture, along with essential precautions during the shipping process. Ultimately, it reveals the human touch and warmth behind the express delivery experience of 'Lao Tie' (a colloquial term for close friends) in Northeast China.

12/30/2025 Logistics Encyclopedia
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Ecommerce Firms Tackle Lastmile Shipping Challenges

Ecommerce Firms Tackle Lastmile Shipping Challenges

This article provides a detailed analysis of 'door-to-door' and 'non-door-to-door' service models in international express delivery for cross-border e-commerce sellers. It offers recommendations for selecting the appropriate service based on different scenarios and shares cost-saving tips. The aim is to assist sellers in optimizing their logistics solutions, enhancing customer satisfaction, and reducing operational costs. The guide covers key considerations for choosing the right delivery option and maximizing efficiency in international shipping.

12/30/2025 Logistics Encyclopedia
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Delivery Mishap Sends Totoro Plush on Crosscountry Journey

Delivery Mishap Sends Totoro Plush on Crosscountry Journey

A netizen shared their experience of a Totoro plush toy's "four-day express tour," drawing attention to the quality of express delivery services. The article details the shipping process, precautions, and answers frequently asked questions. It calls on the express delivery industry to focus on improving service quality and effectively protecting consumer rights while pursuing speed. This incident highlights the need for reliable and timely delivery to ensure customer satisfaction and maintain trust in logistics services.

12/30/2025 Logistics Encyclopedia
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618 Shopping Festival Triggers Logistics Service Transformation New Strategies Enhance Competitiveness in the Express Delivery Industry

618 Shopping Festival Triggers Logistics Service Transformation New Strategies Enhance Competitiveness in the Express Delivery Industry

The 618 shopping festival has triggered a shift in logistics services from a focus on efficiency to layered value creation. Companies enhance their competitiveness by offering personalized, scenario-based, and value-added services, promoting a fast and flexible delivery experience. In the future, logistics will pay more attention to the genuine needs of consumers, redefining the relationship between people and goods.

05/23/2025 Logistics
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Global Shippers Warned of Dimensional Weight Fee Pitfalls

Global Shippers Warned of Dimensional Weight Fee Pitfalls

This paper reveals the volumetric weight issue in international express delivery caused by void space in cardboard boxes. It analyzes the impact of volumetric weight on shipping costs and provides practical tips to help sellers reduce logistics costs and improve profit margins. These tips include customizing cardboard box sizes, using alternative void fill materials, and improving space utilization. By implementing these strategies, sellers can optimize their packaging and minimize the financial burden associated with volumetric weight calculations in international shipping.

12/30/2025 Logistics Encyclopedia
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Global Shipping Delays Persist After Customs Clearance

Global Shipping Delays Persist After Customs Clearance

The delivery time of international express after arrival is affected by factors such as customs clearance, logistics delivery, express companies, and force majeure, typically requiring 3-10 business days. Understanding these factors helps cross-border e-commerce sellers estimate logistics time and improve customer satisfaction. This includes customs processing efficiency, the express company's operational capacity, and potential unforeseen delays. Accurate estimation leads to better customer expectations and a smoother overall experience.

11/03/2025 Logistics Encyclopedia
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Intense Competition in the Express Delivery Industry: The Rise of the Small Package Market and Response Strategies

Intense Competition in the Express Delivery Industry: The Rise of the Small Package Market and Response Strategies

The competition in the express delivery industry is becoming increasingly fierce, with major companies like SF Express, ZTO, YTO, and Jitu actively entering the fragmented order market to address the demand for high profit margins and reverse logistics. However, as market saturation intensifies, delivery personnel face significant pressure and declining income levels.

07/17/2025 Logistics
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